Gary is an agent working at his home office; which of the options below is not a best practice for protecting PII and PHI?

The option highlighting the use of a printer that electronically retains copies of consumer information is indeed not a best practice for protecting personally identifiable information (PII) and protected health information (PHI). Such printers can inadvertently create security vulnerabilities, as they may retain data in internal memory or hard drives, making it possible for unauthorized individuals to access sensitive information.

In contrast, using secure passwords, shredding sensitive documents, and employing encrypted communication are all crucial measures for safeguarding PII and PHI. Secure passwords help prevent unauthorized access to accounts, shredding documents ensures that physical copies of sensitive information are rendered unreadable, and encrypted communication protects the data during transmission, preventing interception by unauthorized parties. Each of these practices enhances security and confidentiality, which are vital in any environment handling sensitive information.