Is the statement true or false? Emma, a certified agent, leaves consumer documents in a folder on top of her desk at the end of the day so she remembers to follow up with the consumer tomorrow. These documents contain PII and PHI. Emma is effectively protecting PII and PHI.

Emma is not effectively protecting Personally Identifiable Information (PII) and Protected Health Information (PHI) by leaving sensitive consumer documents out in the open on her desk, even if it's for a short duration. Effective protection of PII and PHI requires strict adherence to privacy standards and protocols that ensure confidentiality and security.

Leaving these documents in an unsecured location, like on her desk, exposes them to potential unauthorized access, which violates best practices and legal obligations for handling such sensitive information. Secure handling typically entails storing documents in locked files or cabinets when they are not in active use, ensuring that only authorized personnel have access to them.

The choice indicating that Emma is effectively protecting PII and PHI is therefore false. The focus should always be on safeguarding sensitive information at all times, regardless of whether it is during business hours or after hours, and based on established office policies regarding the handling of such data.